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Shipping & Returns

Shipping Policy

General Order and Delivery Information

Your order will ship via one of our national or regional carriers depending on your mailing address and what shipping option you select at checkout. We offer same day shipping for orders placed on Monday – Friday until 11AM PT/ 2PM ET. Any order placed on weekends, holidays or after 11AM PT/ 2PM ET will not be processed and shipped out until the next business day. This includes orders in which expedited shipping methods are selected.

Please note, all estimated delivery dates shown during the checkout process are estimations only as carriers may experience seasonal and/or unexpected delays. We ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim.

We do not currently ship to PO boxes, APO, or FPO addresses or internationally. We ship only within the continental United States. Shipping to Alaska and Hawaii is unavailable.


Shipping and Transit Time

See below for approximate standard delivery times based on what zone you’re shipping to. Products from the same order are often shipped from different warehouses. This does not affect your shipping cost, but may require the order to be delivered in multiple packages and the shipping time or carrier by shipment invoice may vary.

 

Various Shipping Methods:

 

  • Standard: Standard shipping method with a flat rate of $5.45 for orders 1lb and under, orders over 1lb will be a flat rate of $10.00. All orders over $59 will ship for free. Please note, while most packages will arrive within 5-7 business days, we do not guarantee delivery on the estimated ‘fast’ date shown during checkout.

  • Faster/Fastest: Expedited shipping rates vary based on weight, mailing address, desired delivery date. Please note, while most packages do arrive within 1-2 business days of the estimated ‘faster/fastest’ delivery date, we do not guarantee delivery on the estimated date shown during checkout.

  • We ship only within the continental United States. Shipping to Alaska and Hawaii is unavailable.

  • We do not currently ship to PO boxes, APO, or FPO addresses or internationally.

 

Tracking

Once your order has been placed, you’ll first receive an order confirmation email. A shipment notification email with tracking information will follow once the order has been dispatched from our warehouse. You can also check the status of your order by logging into your account  from the Account Dashboard, click My Orders and the track package button.

 

Tips and Tricks for Order Tracking From Some of Our Carriers:

  • If your order shipped via UPS, you could also enroll in UPS My Choice by going to ups.com/mychoice. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a re-delivery, giving you additional control over your deliveries.

  • If UPS SurePost- Note UPS is the initial carrier who typically hands it off to USPS depending on your location for final delivery. Be sure to check your tracking details and any additional information or tracking provided on the UPS site.

  • If your order shipped via USPS, you could also enroll in USPS Informed Delivery by going to tools.usps.com/go/TrackConfirmAction. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a redelivery, giving you additional control over your deliveries.

  • Trying to find your delivered package?

     

    Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up, please contact the carrier directly to get the most accurate and up-to-date information. If you have taken these steps and your package still has not turned up, ( arpricollection@gmail.com We are here and happy to help!

  • Please note Arpri Collection is not responsible for stolen packages.

Return & Exchange Policy

  • Goods must be purchased within the last 100 days.

  • A Return Authorization Numbers is REQUIRED for all returns. Our warehouse can’t accept returns without a valid return number.

  • Masks and all other final sale items are NOT eligible for refund or replacement.

  • Clothing Shop Online can’t accept returns of worn, printed, washed, or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments.

  • Please note, a replacement is for the exchange of goods for exact items ONLY, we ARE NOT able to accommodate any style, color, or size swap in a Replacement Authorization return. If you wish to exchange your goods for new or different items, please follow the Refund return instructions and place a new order for the new items you wish to receive.

  • All refused shipments are subject to outbound freight charges and return freight charges. To avoid a delay in processing or the risk of a lost return, we advise against refusing your order from the carrier. Be sure to obtain a Return Authorization number before sending back any portion of your order.

  • If you have a problem or discrepancy (including shortages, damages, etc) with an order please contact us within 72hours of receiving your goods.

 

How to request a return for replacement

  • You can return any item from your order for many reasons, did you change your mind, received a damaged item or the wrong size? Log into your Arpri Collection account, from the Account Dashboard, click My Orders, the Return button associated with the invoice/order and then the Send Replacement button for the items you want to replace.

  • Or

  • Use Find My Order and enter the email address used to place your order and the order/shipment number in the field below. Select the items for return that you do not want to keep.

  • A Return Merchandise confirmation email will be issued upon completion with the return instructions including the Return Authorization number, return address and prepaid shipping label (if applicable).

  • If returning defective merchandise, please use a piece of tape to indicate the location of the flaw.

  • Prepaid return shipping labels are offered for all replacement returns made within the policy.

 

How to request a return for refund

  • You can return any item from your order for many reasons, did you change your mind, received a damaged item or the wrong size? Arpri Collection account, from the Account Dashboard, click My Orders, the Return button associated with the invoice/order and then the Send Replacement button for the items you want to replace.

  • Or

  • Use Find My Order and enter the email address used to place your order and the order/shipment number in the field below. Select the items for return that you do not want to keep.

  • A Return Merchandise confirmation email will be issued upon completion with the return instructions including the Return Authorization number, return address and prepaid shipping label (if applicable).

  • If returning defective merchandise, please use a piece of tape to indicate the location of the flaw.

     

    Where to send your return merchandise

    • An order can ship from main location in the United States, the return address will be advised upon return request . This does not affect your shipping cost but can require the order to be delivered in multiple packages and returned to same location, for this reason a return address is provided once a Return Authorization number is issued.

     

    How to check the status of a return

    • Log into your Arpri Collection account, from the Account Dashboard, click My Orders for a list of the most recent orders and Return Authorization requested.

    • If you are having trouble locating your order, please reach out to our Customer Service Team via chat, phone or email.

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